The analysis of the applications through hotline revealed that the most frequent applicants were from Shirak marz, followed by Lori and Syunik. As to the content of these applications, the analysis showed that people are very negative about the work of the courts. At the same time there were no applications on police, which may result in assumption that the reason is not that people are satisfied with the work of police, but they do not trust and are cautious.
About 50% (903) of the applications were requests for legal assistance involving those questions:
- Is it worth applying to court?;
- How to hire a lawyer (in most cases the request were for lawyer’s free services)
The vast majority of the applications relate to property disputes. In second place are unjust decisions by the local government bodies. In particular, the reforms in education sector raised most of the concerns, especially in the light of workforce reductions at schools. Following those applications, the Judicial Channel prepared a separate program to discuss the topic.
407 applicants requested shooting of a video material on their court case, mostly related to property disputes. The vast majority of legal assistance requests come from the regions. According to the regional population the Judicial Channel program is the only way to receive free legal support.
Several lawyers agreed to take up some of the Hotline applicants at no or some symbolic reimbursement.
About 30% of the applications were not discussed due to its content:
- Some of them related to court verdicts/judgments already in force;
- Or were requests to influence pending trial processes.
The program implementers explained such applicants that the TV program does not have the right and does not have this goal. At the same time they were instructed on further legal measures for appeals process and application to the European Court of Human Rights.